Privacy Policy

Update Date: [01/10/2024]

At Skytravel Visa, we take your privacy seriously and are committed to protecting your personal data. This Privacy Policy explains how we collect, process, and store your information in compliance with the General Data Protection Regulation (GDPR). By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect and process the following personal information when you use our services:

A. Contact Information:

• Email address
• Phone number
• Postal address

B. Visa-Related Information:

• Travel dates and purposes
• Employment information
• Accommodation and travel bookings

‍‍‍2. How We Use Your Information

Skytravel Visa uses your personal data to provide and improve our services, including but not limited to:

• Visa Appointment Booking: Scheduling Schengen visa appointments on your behalf.
• Document Preparation and Review: Assisting with the preparation and review of visa documents.
• Customer Support: Communicating with you regarding your application and responding to inquiries.
• Legal Compliance: Ensuring compliance with applicable laws and regulations.

3. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

• Consent: When you provide your consent (e.g., signing up for marketing emails).
• Performance of a Contract: Processing is necessary for the performance of a contract (e.g., booking a visa appointment).
• Legal Obligation: When processing is necessary to comply with a legal obligation.
• Legitimate Interests: For the purposes of our legitimate interests, such as improving our services.

4. Data Sharing and Transfers

We may share your personal data with the following:

• Service Providers: Third-party companies that assist us in delivering services, such as visa centres.
• Legal Authorities: When required by law, we may disclose your personal information to law enforcement agencies or regulators.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

• For financial records, we may retain personal data for up to 7 years to comply with tax regulations.
• Personal data related to visa applications will be retained for as long as necessary to provide the service and for any follow-up support.

6. Data Security

We are committed to ensuring the security of your personal data. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These include encryption, secure servers, and access control measures.

7. Your Data Protection Rights

As a data subject, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your personal data, under certain conditions.
• Right to Restriction of Processing: You can request the limitation of processing your personal data, under certain conditions.
• Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You can request that we transfer your personal data to another organization or directly to you.

To exercise any of these rights, please contact us using the contact information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Update Date" at the top of this policy will be updated. You are encouraged to review this policy periodically for any changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Email: info@schengen-visa-agency.co.uk
• Phone: + 44 7351 568 931
• Address: 6 Monson street, Lincoln, UK, LN5 7RH